Conflict Management
Wherever there are people, there always will be conflict. In today’s market, more than ever, managers have to deal with conflict in the workplace and it is important that they understand how to resolve them. How people respond and resolve conflict will limit or enable their success. By using the MBTI psychometric tool, we will provide you with tools, techniques and practices to identify and handle conflicts sensibly, fairly, and efficiently.
Who is this course for?
This course has been designed for middle to top managers of Multinational Corporations or well structure Iranian companies as well as whichever member of a corporate entity that could potentially become involved in tense situations and become victim or initiator of a conflict situation.
Duration:
2 days
Learning Objectives:
- Identify and discover one’s own behavioral style & personality type
- Recognize and learn to manage blind spots
- Discover how type and conflict are linked
- Learn a model for harnessing type awareness in conflict management
- Identify the sources of conflict in organizations
- Different styles of dealing with conflict
- Describe your own styles of coping with conflict
- Use each conflict style as appropriate
- Practice and encourage collaboration to resolve conflict
MBTI-based methodology
Psychological types and MBTI can be used as a spotlight to see and understand more clearly what is really involved in a conflict situation.
- Step I: Discovering the type
- Step II: An introduction to basic type concepts
- Step III: Introducing a model for managing conflict
- Step IV: Linking type to conflict management process
This course includes:
- A process for beginning the discovery of one’s own personality type,
- An introduction to basic type concepts,
- An exploration of two specific preferences (dichotomies of Decision Making and Social Life) and their relationships with conflict, and
- A model for managing conflict.